HEXAGON MI - Local Support
Contents of this Article...
- Telephone and Email Support
- Web Rescue/Remote Support
- Expert on Site
- CV App Store
- Rates (NZD)
New Zealand based, and South Pacific Islands based, have access to the Technical Support Team at Joinery IT Limited. The following guide helps you to understand when extra charges may be applied.
IMPORTANT: The following guidelines/rates apply to customers with "current HEXAGON MI - SMA" using "current versions" of software.
- Higher rates apply for support to customers using sunset versions of CABINET VISION
Telephone and Email Support...
- Call any of the team or email [email protected]
- Solutions completed on the telephone or by email are completely free
Web Rescue/Remote Support...
- A connection direct to your PC can be delivered using TeamViewer
- Software License support is free
- Identifying/reporting bugs is free
- Charges apply for most other activity
Expert on Site...
- Some of the team at Joinery IT are available for on site training and support
- Charges apply for travel by car (km), airport parking, flights, accommodation, and regular rates for time onsite
CV App Store...
- New Zealand based, and South Pacific Islands based, customers access app downloads from www.cvappstore.com free
- Assistance to install (via TeamViewer) is chargable
Support Rates...
- Telephone and emails - Free
- TeamViewer - $165 + GST per hour
- Example: A 10 minute session $27.50 + GST
- On site - $165 + GST per hour
- Travel and accommodation charge may apply